Shipping policy

Shipping Policy – Palmers Division


Thank you for shopping with Palmers Division! This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our store. Please read this policy carefully to understand how we handle processing, delivery times, shipping costs, and related matters.

1. Order Processing Time

1.1. Processing Time
Orders are typically processed within 2 to 5 business days after payment is confirmed. This includes order handling, quality check, and packaging. During high-volume periods (such as holidays or sales), processing times may be slightly extended.

1.2. Order Confirmation
Once your order is placed, you will receive an email confirmation with your order details. Please review this confirmation carefully and contact us immediately if you notice any issues or discrepancies.

2. Shipping Times and Methods

2.1. Shipping Times
Estimated delivery times vary depending on your location and the shipping method selected at checkout. Typical delivery estimates are:

  • Portugal & Europe: 2–8 business days

  • United States & Canada: 5–12 business days

  • Rest of the world: 7–20 business days

Note: Delivery times are estimates and may be affected by external factors such as customs clearance, courier delays, or weather conditions.

2.2. Shipping Methods
We offer various shipping options based on your region. Available methods and corresponding costs will be shown at checkout. We work with trusted shipping carriers to ensure fast and secure delivery of your order.

2.3. Multiple Shipments
If your order contains multiple items, it may be shipped in separate packages depending on stock availability. You will receive tracking information for each shipment, if applicable.

3. Shipping Rates

3.1. Shipping Costs
Shipping costs are calculated based on destination, selected shipping method, and the weight and size of your package. Final shipping costs will be displayed at checkout before you confirm your purchase.

3.2. Free Shipping
Palmers Division may occasionally offer free shipping promotions. These will be clearly communicated on our website and applied automatically at checkout when eligible.

4. Tracking Your Order

4.1. Tracking Information
Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment in real-time.

4.2. Tracking Updates
Please allow up to 24–48 hours after dispatch for tracking information to update. If you do not receive tracking details within 7 business days after placing your order, please contact us.

5. Customs, Duties, and Taxes

5.1. International Orders
For international shipments, your order may be subject to customs fees, import duties, or taxes charged by your local authorities. These charges are not included in your order total and must be paid by the recipient upon delivery.

5.2. Customs Clearance
Customs policies vary by country. Palmers Division is not responsible for delays caused by customs procedures or additional fees incurred during importation.

6. Undelivered or Lost Packages

6.1. Undelivered Packages
If a package is returned to us due to an incorrect or incomplete address provided by the customer, refusal of the parcel, or failure to collect the delivery, we will reship it at the customer's expense.

6.2. Lost or Stolen Packages
If your tracking shows that your order was delivered but you did not receive it, please contact the shipping carrier directly. While Palmers Division is not liable for lost or stolen packages, we will assist you as best we can to resolve the issue.

7. Changes to This Policy

Palmers Division reserves the right to modify this Shipping Policy at any time. Updates will be posted on this page, and changes become effective immediately upon publication. We recommend reviewing this policy periodically.

8. Contact Information

If you have any questions about your order or this Shipping Policy, please reach out to us at:

Email: widewest.business@gmail.com

Thank you for choosing Palmers Division. We appreciate your support and are committed to delivering a smooth and reliable shopping experience.